| Part Time Customer Support Specialist | |
| Date Listed: | 2010-02-03 |
| Application Deadline: | 2010-02-22 |
| Job Title: | Part Time Customer Support Specialist |
| Location: | Winnipeg General Office |
| Principal Duties: | Customer Advocate and Customer Single Point of Contact:
Partner with Operations, Collections, Pricing and OS&D personnel to meet Customer requirements/expectations. Monitor and follow-up with Customers on status of shipments. Handle Inbound Customer calls in support of: Providing one-shot rate quotes, volume quotes. Selling YRC Reimer's products and services. Right-selling to Time-Based products as appropriate to meet Customer needs. Closing all transactional business. Tracing customer shipments. Collection inquiry matters with appropriate referral to Central Collections. Managing and generating revenues. Negotiating as appropriate. Selling web-based tools (my.yrc.com and www. yrc.com) Handle Outbound Customer calls in support of: Proactive Customer Notification. General follow-up on all commitments. Executive Customer Support. On a daily basis: Track, trace and quote shipments, create and process special dispensations and generate Red Flags. Handle my.yrc.com inquiries. Other duties as assigned. |
| Minimum Requirements: | Completion of secondary school required.
Sales/customer support skills or experience essential. Excellent verbal communication skills and active listening skills required. Working knowledge of Windows based computer applications. Minimum 20 hours per week (4 hours per day) or more depending on business levels. Start time varies between 10:00 a.m. and 12:00 noon. |
| Preferred Requirements: | Knowledge of YRC Reimer products, services and freight system including Customs/Bond and OS&D preferred. |
| Relocation Assistance: | No |
| Contact Information: | Interested, qualified candidates should apply to reimerhr@reimerexpress.com. Please quote R334 WGO on the subject line. |
