| Customer Care Specialist | |
| Date Listed: | 2007-06-06 |
| Application Deadline: | 2007-06-29 |
| Job Title: | Customer Care Specialist |
| Location: | Winnipeg |
| Principal Duties: | Provide a variety of Customer care related services to Customers and to internal departments and support to the overall Customer Care to generate measurable revenue growth, yield improvement and to properly execute the Customer handoff from territory Sales Representatives.
Customer Advocate and Customer Single Point of Contact. Partner with Operations, Collections, Pricing and OS&D personnel to meet Customer requirements/expectations. Monitor and follow-up with Customers on status of ASDC and SPD's. Handle Inbound Customer calls in support of: Providing one-shot rate quotes, volume quotes Selling Reimer Express's products and services Right-selling to Time-Based products as appropriate to meet Customer needs Closing all transactional business Tracing customer shipments Collection inquiry matters with appropriate referral to Central Collections Managing and generating revenues Negotiating as appropriate Selling web-based tools (my.ReimerExpress.com and www. ReimerExpress.com) Handle Outbound Customer calls in support of: Proactive Customer Notification General follow-up on all commitments Executive Customer Care Handle my.ReimerExpress.com inquiries On a daily basis: Manage Hot Sheet program, create and process SPD's , generate Red flags, handle CAR170, CSC updates, ASD recognition , review of automated reporting on ACD queue management, time-in-queue, etc. Works entirely in the local facility. |
| Minimum Requirements: | Completion of secondary school required.
Sales/customer care skills or experience essential. Excellent verbal communication skills and active listening skills required. Knowledge of Windows based computer applications. Knowledge of Roadway/Reimer products, services and freight system including Customs/Bond and OS&D. |
| Relocation Assistance: | No |
| Contact Information: | Interested, qualified candidiates should apply to reimerhr@reimerexpress.com. Please quote R334 WGO on the subject line. |
